Cougar Card Frequently Asked Questions
For assistance on issues related to the use of your Cougar Card, please read below.
Also available, information on:
What is the Cougar Card?
The Cougar Card is the official UH (葫芦影业) identification and access card. It is important to carry and safeguard your Cougar Card as it is the preferred method to transact on campus. The Cougar Card is used to access academic and administrative buildings, computer labs, Campus Recreation & Wellness Center, on- and off-campus residential housing, MD Anderson Library, as well as athletic and special events. Meal plans, Cougar Cash, and ShastaBUCKS can also be used with the Cougar Card. For more information on where you can use your Cougar Card, click here.
Do I have to submit a photo?
Yes, all students, faculty and staff must submit a photo through Cougar Card Connect in to receive a Cougar Card. Once you receive an email confirming the approval of your photo submission, you will have to schedule an appointment or join the virtual queue for same day service through the CougarQ for pick up. CougarQ is available in .
How will I know if my online photo is acceptable?
Photo requirements can be found here. Please review these prior to submitting your photo. Once you have submitted your photo, please allow 2-3 business days for your photo to be reviewed. You will receive an email indicating whether your photo was approved. If your photo was not approved, the email will explain why your photo was denied, and you will have the opportunity to upload a new photo. You can also see your approved photo through by clicking the Cougar Card Connect icon.
What do I do if I lose my Cougar Card?
Immediately deactivate your Cougar Card by selecting the 鈥淒eactivate Card鈥� option in the Cougar Card section of the UH Go mobile app or log on to and select the Cougar Card icon. Select Account Management, then click Lost/Stolen Card followed by Deactivate then click Confirm. 鈥�
All Cougar Card deactivations are final. Cougar Cards cannot be reactivated once the deactivation has been completed. Once your card has been deactivated, you can pick up your replacement card by scheduling an appointment or joining the virtual queue for same day service through the CougarQ icon in . The $20 replacement fee must be paid in the office before a replacement card can be issued. We accept credit/debit cards, Apple Pay, Google Pay, and ShastaBUCKS. The Cougar Card Office does not accept cash payments.
I just submitted my online photo. How can I get my Cougar Card?
Please allow 2-3 business days for your photo to be reviewed. Once you receive your approval email, you will be able to schedule an appointment or join the virtual queue for same day service to pick up your Cougar Card.
How do I replace a damaged or worn Cougar Card?
Cards no longer working due to damage from normal wear and tear are considered damaged or worn. You may exchange the damaged or worn card for a new card free of charge. However, you must bring in your damaged or worn card when picking up the new card. If the card is damaged due to neglect or intentionally placing holes in the card, the cardholder will be charged the current replacement cost. You can schedule an appointment through the CougarQ in or join the virtual queue for same day service to pick up your card.
Do I have to pay for replacing a lost Cougar Card?
Yes, there is a $20 fee that will need to be paid in the Cougar Card Office before a replacement card can be issued. Once your card has been deactivated, you can schedule an appointment through the CougarQ in or join the virtual queue for same day service to pick up your card. We accept credit/debit cards, Apple Pay, Google Pay, and ShastaBUCKS. The Cougar Card Office does not accept cash payments.
What forms of payment can I use at the Cougar Card Office?
The Cougar Card Office does not accept cash. We accept all major credit/debit cards, Apple Pay, Google Pay, and ShastaBUCKS.
How do I update my Cougar Card if my name or classification has changed?
Our office cannot change your name or classification. The name and classification that appears on your Cougar Card will be the information in your myUH Self Service account located in . If you need to change your name or update your preferred name, please update your information in myUH Self Service before scheduling an appointment to pick up your card.
Can I have someone pick up my Cougar Card?
To assign someone to pick up your card, you will need to email the Cougar Card Office at cougarcard@uh.edu. Once your assigned proxy takes possession of your Cougar Card, the Cougar Card Office will not be liable for loss or damage. Be sure to verify that you have submitted a photo online, it has been approved, and that all your personal information is correct by logging into , then click myUH Self Service and review Personal Details. You will also need to set an appointment or join the virtual line for the person picking it up, as we do not accept walk-ins.
Will you mail my Cougar Card?
To avoid delays receiving your card, we recommend that you pick up your Cougar Card from the Cougar Card Office directly. However, if you wish to have your physical card mailed to you, you will need to contact the Cougar Card Office at cougarcard@uh.edu.
Before making your request, verify that all your personal information is correct, including your mailing address, by logging into , then click MyUH Self Service and review Personal Details and Addresses.
Once your Cougar Card has been mailed, the Cougar Card Office is not liable for any lost or undelivered cards. You will need to pay a $20 replacement fee for a new card to be issued if your card is not received at the destination address.
I would like to change the picture on my Cougar Card; can I have a new one printed?
Yes, you can change the photo on your Cougar Card. However, please note that the is a $20 fee for replacing the card with the updated photo. The fee must be paid in-person at the Cougar Card Office prior to issuing your new card. We accept credit/debit cards, Apple Pay, Google Pay, and ShastaBUCKS.
If you have recently changed your legal name, please contact the Cougar Card Office for requests to update your Cougar Card.
How do I get an alumni card?
Alumni cards must be obtained through the 葫芦影业 Alumni Association. The Cougar Card Office does not manage or issue alumni cards. For questions regarding alumni cards, please visit the Alumni Association website at or visit the UH Alumni Association at 3204 Cullen Blvd in Houston. You can also email at alumni@uh.edu or call 713-743-9550.
How long does it take for my replacement Cougar Card to start working?
For meal plans, Cougar Dining Dollars, ShastaBUCKS, and parking, your card will work immediately. For building access, you will need to wait 30-60 minutes for your access to transfer to your new card.
What do I do if it's been more than an hour and my access has not transferred?
For residential students, if access is not active after 60 minutes, you may need to contact the front desk to re-encode access.
For faculty and staff, if you have problems with building access, contact your supervisor or the building coordinator to get your access reassigned.
How do I get a retiree card?
Once you receive your letter of retirement from HR, schedule an appointment or join the virtual queue for same-day service through the CougarQ portal in . You will need to bring your letter of retirement with you for confirmation.
If you would like to update your photo, you will need to upload your the new photo through the Cougar Card Connect portal in before visiting our office.
Please note, the Cougar Card Office is unable to issue a retiree card until the retirement effective date.
How do I get a contractor (Special Program) card?
Special Program is a classification that applies to university-affiliated contractors, consultants, and non-degree seeking students. Before beginning the request, the cardholder should have an active person of Interest (POI) and must have been issued a PSID. The UH sponsor will need to process the POI through their department business office.
Once the cardholder has been issued a PSID, they can follow these steps to get their Special Program Cougar Card:
- Submit your Cougar Card photo.
- If the cardholder has been provided with credentials, they will be able to submit their photo through in the Cougar Card Connect portal.
- If the cardholder does not have credentials, the cardholder must email their photo to cougarcard@uh.edu. Please include the cardholder's first name, last name, and PSID in the body of the
email. Please do not include a photo of the cardholder's government ID in any email
correspondence.
Be sure to review the photo requirements before submitting the photo.
- Once you have received an email confirmation from the Cougar Card Office that the
photo has been uploaded, the cardholder will be able to set an appointment to pick
up your card.
- If the cardholder has credentials, they can make an appointment or join the virtual line through the CougarQ portal in .
- If the cardholder does not have credentials, they join through .
- There is a $20 fee for all Special Program Cougar Cards.
- The fee can be paid by the cardholder at the time of pickup. The Cougar Card Office only accepts credit/debit cards, Apple Pay, Google Pay, and ShastaBUCKS as forms of payment.
- If the fee is to be paid by a UH department, the UH sponsor must initiate the process by completing the before the cardholder can schedule their appointment. The UH department will receive an invoice that must be completed and returned to the Cougar Card Office for payment.
- The cardholder must bring a government issued ID at the time of pickup to confirm
their identity if their photo was emailed. They will also need to complete the Cougar
Card Terms and Conditions in office.
- If the cardholder was able to submit their photo through the Cougar Card Connect portal, this step will be bypassed, since it's completed during the photo submission process.
I live on campus and my Cougar Card is not working; what can I do?
If your Cougar Card has suddenly stopped working for your residence hall or room, the first thing you should do is contact the front desk at your residence hall. They will need to check that your access is still active and that the reader is functional. The Cougar Card Office does not assign or remove building or room access.
If your card is still not working, you can schedule an appointment or join the virtual line through in the CougarQ portal. Select the damaged card option when prompted. You must bring your damaged card with you to the office. Once you arrive at the office, we will check the smart chip and magnetic stripe on your card for any issues. If either function has stopped working due to normal wear and tear, we will issue a new Cougar Card.
If your card has stopped working on the weekend or after office hours, your residence hall will be able to provide you with a temporary card or you can also visit UHPD and be issued a temporary card. The temporary cards can be assigned building and room access and will also be linked to your meal plan and parking permit. Both of these options are temporary, you will still need to set an appointment to visit the Cougar Card Office the next business day to have your card checked and reissued.
Remember, you may also use your digital card located in the UHGo app for meal plan, parking garage entry (Welcome Center Garage excluded), and ShastaBUCKS and Cougar Dining Dollars transactions.
What printing locations accept the Cougar Card?
Hey Coog, visit the Printing On Campus page on the Cougar Card website.
What is the mission and vision of the Cougar Card Program?
The Cougar Card program is committed to providing an innovative and inclusive card-based solution system to the 葫芦影业's students, faculty, staff, alumni and visitors.
The Cougar Card is intended to fit into the existing infrastructure, as well as complement current campus technologies with maximum efficiency and reliability.
The Cougar Card program is also committed to providing outstanding customer service by acknowledging, appreciating, affirming and assuring customers that we will continue to strive to provide excellent service.
The Cougar Card will be known as the campus community鈥檚 key to its diverse, everyday needs including programs beyond the physical boundaries of campus.
When can I start using my new Cougar Card?
Your card should be activated immediately after printing for all applicable privileges. Please allow 30 minutes for individual access privileges.
What is my printing quota?/ How do I check my printing credits? /How much do I have in printing credits?
Printing accounts are assigned to all actively enrolled students each semester for printing labs with a declining balance. Each labs allocation expires at the end of each semester.
Actively employed faculty and staff will be allocated by MD Anderson each semester.
You can check your printing account balances through Cougar Card Connect in . Then, click "Account Management," followed by "Balances and Transactions" to view account balances and recent transactions.
You may also check your current balances through our UH Go app. Once you have signed in, tap on the Cougar Card icon then tap "Account Info," followed by tapping on "Balances."
Is UHID the same as PSID?
Yes! Your 葫芦影业 ID (UHID) and PeopleSoft ID (PSID) are used interchangeably.
Does my Cougar Card expire after graduating?
Yes, your current card is valid for your entire time at the 葫芦影业!
How do I find "Cougar Card Connect" in AccessUH?
The Cougar Card Connect icon is located in your portal. Just log in and look for it on your main dashboard.
If I'm only taking online classes, do I need the Cougar Card?/ If I'm a transfer student only taking online classes, do I need a Cougar Card?/ If I don't have a Cougar Card and only take online classes, do I need one?
If you're taking online classes, you're not required to have a physical Cougar Card. As long as you upload your photo through the Cougar Card Connect icon in and it's approved, your digital Cougar Card will be available in the UH Go app! You can use it for access to places like the MD Anderson Library, or to purchase a parking permit if you ever come to campus.
I'm a new student at UH and I don't have my Cougar Card yet, but I also don't have my ID yet. What can I do in order for me to get my Cougar Card? /In order to submit my photo for my Cougar Card I need to submit a photo ID, but I don't have my ID. /I don't have a government-issued ID./ I don't have a temporary Texas identification card.
No worries if you don't have a government-issued ID just yet! We also accept high school IDs as valid proof of identification and temporary IDs issued by the Texas Department of Public Safety (DPS).
How do I know if my Cougar Card has been activated?
Your Cougar Card is activated immediately after printing for all applicable privileges. If you're waiting for individual access privileges, please allow about 30 minutes. If you have any concerns or issues, you might want to check with the Cougar Card Office to ensure everything is set up correctly.
Do I need to make an appointment to get a new card?
Hey Coog! Yes, you will need an appointment or join the virtual line for same-day service through the CougarQ on to pick up your Cougar Card. Walk-ins are not permitted.
Are Adroit temporary employees eligible for a Cougar Card?
Yes, Adroit temporary employees are eligible for a Cougar Card.
Can I just show up and pick up my Cougar Card without prior notification?
The Cougar Card Office does not accept walk-ins. To receive prompt service, you have two options:
- Schedule an appointment for a future date.
- Join our virtual line for same-day service via CougarQ on .
We appreciate your understanding and look forward to assisting you!
What if I'm commuting and need to pick up a Cougar Card?/ I'm a commuter student, how do I pick up my Cougar Card?/ What if I'm commuting?
If you are a commuter student, you will need to either schedule an appointment or join our virtual line for same-day service via CougarQ in to pick up your Cougar Card. Here are the steps:
- Complete the online photo submission in by selecting the Cougar Card Connect icon.
- Receive an email confirmation that your photo has been approved
- Schedule an appointment or join the virtual line to pick up your card through CougarQ in .
Please make sure you're enrolled in at least one class in the current semester in order to be issued a card!
What if I need to reschedule or cancel my appointment?
To reschedule your appointment to pick up your Cougar Card, you can use the CougarQ on . From there, you can cancel your current appointment and book a new one for a different day!
Will I need to pay the $20 fee if I haven't picked up my Cougar Card yet but I want to change the picture?
Hey Coog! Good news 鈥� if your Cougar Card hasn鈥檛 been printed yet, you won't need to pay the $20 replacement fee. You can still upload a new photo at no charge. For additional assistance, please email as at cougarcard@uh.edu.
Do I need a new Cougar Card every year? I have a Cougar Card already; do I need t get a new one this school year?
No need to get a new Cougar Card every school year! Your current card is valid throughout your time at the 葫芦影业. You'll only need a replacement if your card is lost or damaged.
What if I'm running late for my appointment?
No worries if you are running late! Our office is open until 5 p.m. and we鈥檒l be happy to assist you when you arrive!
Can I pick up someone's Cougar Card for them?
Need to pick up someone else's Cougar Card? Here's how:
- Authorization Email
The cardholder must email the Cougar Card Office at cougarcard@uh.edu from their UH email address. The email should include:- Their full name and UHID number.
- The full name of the person authorized to pick up the card.
- Verification at Pickup
The authorized person (proxy) must bring a government-issued ID or their Cougar Card for verification. - Important Notes
- Once the Cougar Card is picked up by the proxy, the Cougar Card Office is not liable for any loss or damage.
- The cardholder must ensure:
- Their photo has been uploaded and approved.
- Their personal information is correct by logging into, selecting myUH Self Service, and reviewing Personal Details.
- An appointment is scheduled or they鈥檝e joined the virtual line for the proxy鈥檚 visit 鈥� walk-ins are not accepted.
I deactivated my Cougar Card. Can I reactivate it? I deactivated my card/reactivated my card./ Lost current Cougar Card, but have old one. /Can I get a replacement without the $20 fee?
Hey Coog! Once a card is deactivated, we are unable to reactivate it. You can find more information about this policy in our FAQ section.
You will need to get a new Cougar Card by setting up an appointment or joining our virtual line for same-day assistance through the CougarQ and paying the $20 replacement fee during your visit. The Cougar Card Office is a cashless office, but we accept all major credit/debit cards, tap-to-pay, and ShastaBUCKS.
Do I need to bring anything to pick up my new Cougar Card?
If you are a current student, faculty, or staff member and have already uploaded your photo through the Cougar Card Connect icon, you don't need to bring anything when picking up your Cougar Card.
However, if you are a contractor (classified as special program) and were unable to upload your photo through Cougar Card Connect, you must present a valid government-issued ID.
Accepted forms include:
- U.S. or foreign passport/visa.
- U.S. driver's license.
- U.S. state or federal-issued ID.
- U.S. military card.
- Permanent resident card.
How do I add money to my printing account?
Once predetermined print allocations in your printing accounts are depleted, adding funds to your ShastaBUCKS account will ensure on-going printing privileges.
There are two easy ways to add funds to your ShastaBUCKS account:
- You can conveniently add ShastaBUCKS on the UH Go app by tapping the "Cougar Card Connect" icon, tapping on "Account Info," and then on the "Add Cash" option.
- You can also make a deposit online in by clicking "Cougar Card Connect" and select "ShastaBUCKS Deposit" under the "Add Cash" tab.
What is my printing quota?
Campus printing accounts are assigned to all actively enrolled students each semester for our general campus printing labs with a declining balance. Each lab allocation expires at the end of each semester. Actively employed faculty and staff receive a printing allocation each semester that can be used at MD Anderson Library.
Digital Cougar Card FAQ
What is the digital Cougar Card?
The digital Cougar Card is in the form of a QR code and is available in the UH Go app. It can be used to access the approved gated parking location, the MD Anderson Library, and for meal plan, Cougar Cash, and ShastaBUCKS transactions.
Can I still use my digital Cougar Card if I have lost or deactivated my physical Cougar Card?
If you have deactivated your physical Cougar Card in the Cougar Card Connect portal or UH Go app, then your ability to use the digital Cougar Card would be limited. The digital Cougar Card could still be used to enter and exit parking garages and gated lots. Meal plans would not be available. The digital Cougar Card would not be able to be used to enter the MD Anderson Library.
What happens if I need to get a new QR code for my digital Cougar Card?
The digital Cougar Card QR code is tied to the card number listed on your physical Cougar Card. In order to get a new QR code, you would need to get a new physical card with a new card number. There is a $20 fee to replace a Cougar Card.
Can I use the digital Cougar Card if I have not received my physical Cougar Card?
Yes. In order to access and use your digital Cougar Card QR code, you simply need to have uploaded your Cougar Card photo and received an email notification from the Cougar Card Office that your photo has been approved.
How do I access my digital Cougar Card?
To access and use your digital Cougar Card QR code, you will need to have the UH Go app downloaded and log in with your CougarNet credentials. Within the UH Go app, you will see your photo and Cougar Card number. Tapping on that image will take you to the digital Cougar Card screen where you can generate the QR code to use.
Can I share my digital Cougar Card QR code with someone else?
No, your digital Cougar Card QR code is unique to you and should not be shared as stated on the Cougar Card Terms and Conditions. It can be used to access your assigned parking garage, campus services, meal plan, and make Cougar Cash and ShastaBUCKS transactions.
Sharing your QR code could lead to unauthorized use and temporary loss of privileges. Always keep your digital and physical Cougar Card secure, just like a government ID.
ShastaBUCKS FAQ
What are ShastaBUCKS?
ShastaBUCKS is a 葫芦影业 debit account. This account functions just like a traditional debit card; it can be used at participating on-campus locations and Grubhub. This account is placed on all Cougar Cards but only becomes active when money is deposited.
How do I add money to my ShastaBUCKS account?
You can conveniently add ShastaBucks on the UH Go app by tapping the "Cougar Card" icon, tapping on "Account Info", and then on "Add Cash" option.
You can also make a deposit online in by clicking the Cougar Card Connect icon.
ShastaBUCKS cannot be transferred to Cougar Dining Dollars.
Where can I use my ShastaBUCKS?
ShastaBUCKS can be used at Eric's Restaurant & Bar, Shasta's Cones & More, printing labs, beverage and snack vending machines, the campus bookstore, and off-campus Grubhub.
What are campus printing accounts?
Campus printing accounts are assigned to all actively enrolled students each semester for our general campus computing labs with a declining balance. Each lab鈥檚 allocation expires at the end of each semester. Active faculty and staff receive a printing allocation to be used at MD Anderson Library each semester.
How do I add money to my printing account?
Once predetermined print allocations in your printing accounts are depleted, adding funds to your ShastaBUCKS account will ensure on-going printing privileges.
There are two easy ways to add funds to your ShastaBUCKS account:
- You can conveniently add ShastaBUCKS on the UH Go app by tapping the "Cougar Card Connect" icon, tapping on "Account Info," and then on "Add Cash" option.
- You can also make a deposit online in by clicking "Cougar Card Connect" and select "ShastaBUCKS Deposit" under the "Add Cash" tab.
If I replace my Cougar Card, what happens to my account balance?
All of your account balances are transferred to your new Cougar Card.
What should I do if my Cougar Card is lost or stolen?
If your card is lost or stolen, be sure to deactivate your card as soon as possible to prevent unauthorized use of your ShastaBUCKS.
How can I tell what my current balances are?
You may go to and click Cougar Card Connect, then click Account Management, followed by Balances and Transactions to view account balances and recent transactions.
You may also check your current balances through our UH Go app. Once you have signed in, tap on the Cougar Card icon then tap 鈥淎ccount Info鈥� followed by tapping on 鈥淏alances.鈥�
Is there an expiration date on my ShastaBUCKS account?
Yes, ShastaBUCKS expires after one year of no activity.
Residential Student FAQ
I'm a new student at the University and new to campus living, what do I need to do before I move in?
Welcome to the Cougar Family!
We are excited to have you joining us this semester.
There are a few things you should do before attending New Student Orientation:
- Review your personal information on the self-service portal. If you have a preferred name you would like to appear on your Cougar Card, you can update it by logging into , then click MyUH Self Services. You will be able to add a name and set it as your preferred name in the Personal Details section. When it鈥檚 time to get your Cougar Card let the representative know you would like to use your preferred name on the card.
- Make sure you follow the photo requirements for your photo before uploading it.
- Upload your photo by going to and clicking on the Cougar Card Connect portal. Please allow 2-3 business days for your photo to be reviewed.
- Uploading your photo before orientation will help expedite your Cougar Card process during orientation pick up.
- Remember, you will need to have your Cougar Card for move-in!
I'm a returning UH student living on campus for the first time, do I still need a Cougar Card?
Welcome to our on-campus housing!
You will use your Cougar Card for check-in, on-campus dining, and access to your resident hall. Your Cougar Card is a vital part of your campus life, it provides access to sporting events, some special events, MD Anderson Library, Campus Recreation and Wellness Center, computer and printing labs, academic and administrative buildings, and on-campus dining locations.
If you don鈥檛 have your Cougar Card yet, follow these steps to getting your first Cougar Card:
- Submit a photo through Cougar Card Connect in .
- Once your photo has been approved, you can schedule an appointment to pick up your card. We鈥檒l see you at the Cougar Card Office at the time of your appointment!
How can I pick up my card during move-in day?/ Am I able to pick up my card on my move-in day?
Yes, Coog, if you are living on campus and participating in move-in day, you can absolutely pick up your Cougar Card. No appointment or virtual line is needed during move-in week for residents.
For students living on campus, we will have a Resident Pickup Station set up outside the Cougar Card Office, open from 7:30 a.m. to 6 p.m. during move-in, to help speed up the process.
Just make sure to upload your photo before your move-in day, so we can have your Cougar Card printed and ready for you!
Residents have the option to pick up their Cougar Card prior to move-in day. This allows for a smoother check-in experience and helps avoid delays during move-in.
I'm a returning residential student and I've lost my Cougar Card, how can I get a replacement?
Welcome back!
Make sure that you visit the Cougar Card Office to pick up a replacement before your scheduled move-in date, so there is no delay in your check-in process.
You will need to schedule an appointment to pick up your replacement Cougar Card through CougarQ in . There is a $20 replacement fee for lost cards that must be paid in office. Once you arrive for your appointment you will need to pay the replacement fee. We accept all major credit/debit cards, Apple Pay, Google Pay and ShastaBUCKS. The Cougar Card Office does not accept cash.
I'm a resident and lost my Cougar Card after 5 p.m. or on the weekend, what should I do?
If you lose your Cougar Card during the semester and it鈥檚 after Cougar Card Office hours, you still have options!
- Visit the front desk at your residential hall to get a Guest Card that will give you access to your room or building.
- Visit the UHPD office to request a Temporary After-Hours Cougar Card. You will need a valid form of identification and to sign an agreement form. UHPD will verify that you are a current student and issue a temporary card. All UHPD temporary cards must be returned to the Cougar Card Office when you pick up your new card. If you fail to return the temporary card you will have to pay a $20 fee for the temporary card plus the $20 replacement fee.
Both these options are only temporary. You will still be responsible for getting a permanent replacement for your lost Cougar Card. There is a $20 replacement fee for all Cougar Card replacements that must be paid at the time of pickup. We accept all major credit/debit cards, Apple Pay, Google Pay and ShastaBUCKS. The Cougar Card Office does not accept cash.
I just replaced my Cougar Card, how do I get my dorm access on my replacement card?
For residential students, if access is not active after 60 minutes, you may need to contact the front desk of your residence hall to check your access and re-encode access if necessary.
I'm living on campus, but my Cougar Card is not working. What should I do?
If your Cougar Card has suddenly stopped working for your residence hall or room, the first thing you should do is contact the front desk at your residence hall. They will need to check that your access is still active and that the reader is functional. The Cougar Card Office does not assign or remove building or room access.
If your card is still not working, you can schedule an appointment or join the virtual line through in the CougarQ portal. Select the damaged card option when prompted. You must bring your damaged card with you to the office. Once you arrive at the office, we will check the smart chip and magnetic stripe on your card for any issues. If either function has stopped working due to normal wear and tear, we will issue a new Cougar Card.
If your card has stopped working on the weekend or after office hours, your residence hall will be able to provide you with a temporary card or you can also visit UHPD and be issued a temporary card. The temporary cards can be assigned building and room access and will also be linked to your meal plan and parking permit. Both of these options are temporary, you will still need to set an appointment to visit the Cougar Card Office the next business day to have your card checked and reissued.
Remember, you may also use your digital card located in the UHGo app for meal plan, parking garage entry (Welcome Center Garage excluded) and ShastaBUCKS and Cougar Cash transactions.
Grubhub+ Student FAQ
What is Grubhub+?
Grubhub+ is a limited-time free membership program for college students, faculty and staff who are affiliated with the 葫芦影业 through Grubhub Campus Dining.
Is the free Grubhub+ membership available to faculty and staff?
Yes! Any student, faculty or staff affiliated with the 葫芦影业 is eligible for the free GH+ membership.
What are the benefits of Grubhub+?
Students receive $0 delivery fees on eligible orders that meet the subtotal minimum for Grubhub+ off-campus restaurants, lower service fees on eligible delivery orders, 5% back in Grubhub+ credit on eligible off-campus pickup orders, exclusive deals and discounts, and donation-matching.
How do faculty, staff and students join?
- Download the Grubhub app and create an account.
- Tap 鈥淎ccount鈥� 鈫� 鈥淐ampus Dining鈥� 鈫� Select 葫芦影业.
- Input their campus card information by logging in with their MS 365 login information.
- Follow the prompts to activate their free Grubhub+.
How long is the Grubhub+ membership free?
Students receive Grubhub+ for free once they connect their campus card in the app or verify their student email and opt into Grubhub+ Student. They will receive a free membership until graduation. For faculty and staff, the GH+ membership will remain active until they are no longer affiliated with the University.
Do students, faculty and staff need to use their ShastaBUCKS to be eligible?
No. They can use their ShastaBUCKS, a credit card or debit card and still receive the benefits of Grubhub+.
Who should students contact if they're having issues receiving this benefit?
If students are having issues with their GH+ membership, please have them contact the .
How can students tell if a restaurant is a GH+ restaurant?
GH+ restaurants are indicated in the app with a yellow GH+. Students can also sort by GH+ restaurants at the top of the app. When checking out, there will be a line item that says 鈥淕rubhub+ Free delivery.鈥�
If students, faculty and staff already have a Gubhub account, how do they get GH+ Student?
- Tap 鈥淎ccount鈥� 鈫� 鈥淐ampus Dining鈥� 鈫� Select 葫芦影业.
- Input their campus card information by logging in with their MS 365 login information.
- Follow the prompts to activate their free Grubhub+ Student.
Do students, faculty and staff need to create a new Grubhub account with University email credentials?
As long as students connect their Cougar Card to the Grubhub account they want to use, they will be able to activate their GH+ Student membership.
What happens to a student's account when they graduate?
Upon graduation, students will be prompted to select 鈥淟eave Campus Dining.鈥� Their Grubhub app will now feature the typical app interface and not campus restaurants anymore. This will also trigger the end of their free GH+ Student membership. Students' accounts will continue to work and they have the option to sign up for Grubhub+ for $9.99 per month or if they have an Amazon Prime account, they can link their account and receive Grubhub+ FREE for the life of their membership.