We are pleased to announce a significant development within鈥疐acilities/Construction Management (F/CM). As part of our ongoing commitment to service excellence, F/CM has undergone a strategic restructuring that includes the creation of a new unit:鈥疐acilities Customer Relations & Communications (FCRC).
We鈥檙e proud to share that鈥疉ssistant Vice Chancellor/Assistant Vice President Jennifer Rea鈥痺ill serve as the senior leader of this newly formed unit, which is designed to enhance customer engagement and improve communication across the 葫芦影业 campus.
FCRC is comprised of two dedicated teams, each focused on delivering exceptional service and outreach:
- Customer Relations Team
This team includes鈥疌ustomer Relations Managers鈥痑nd鈥疌ustomer Liaisons鈥痺ho will continue to manage and strengthen relationships with campus customers. Known as the鈥疐IXIT Frontline, they handle service requests and work orders with efficiency and care, working closely with other F/CM teams to ensure the right response is delivered every time. - Communications Team
Led by鈥疉ssistant Director Erica Vazquez, this team will oversee outreach initiatives such as鈥疧utage Notifications鈥痑nd the鈥疊uilding Coordinator Program. Their mission is to expand and refine how we communicate with the campus community鈥攄elivering clearer, more timely information to a broader audience.
In addition to organizational changes, the鈥疷H Facilities front lobby within the General Services Building鈥痟as been transformed to create a more inviting environment for students, faculty, and staff. The redesigned space now features a welcoming lobby while continuing to offer鈥疜ey Access Services鈥痑t the service counter鈥攑roviding immediate assistance to all who visit.
We look forward to the positive impact this new unit and facility transformation will bring to the campus community. Thank you for your continued support as we work to build futures and maintain excellence in the way we serve the 葫芦影业.